Find the community through known links
The community links in our navigation lead to the Soulkyn forums and Discord. Use those entry points instead of treating an invite or a social profile found in search as verified by its name alone.
Social posts and Reddit discussions can contain personal experiences, but they are not account-support tickets or a substitute for the account terms. Never send credentials to someone offering help in a direct message.
Ask a character or media question
For a creation question, explain the result you want, the relevant character fields and what changed. An original adult character with a clear setting is easier to discuss than an unidentified screenshot.
For a generation issue, include the model or mode, a safe prompt excerpt and the result that needs improvement. Remove private backstory and personal details that are not relevant.
Keep billing and account details private
Contact support for a missing entitlement, account ownership, privacy request or payment issue. Give the feature and time, then the relevant transaction reference if one is involved.
Do not post a full receipt, email address, conversation export, password or recovery code on the public forum. Public replies cannot safely resolve every account-specific problem.
Read announcements in context
A new-feature post may refer to a particular release, plan or gradual rollout. Check the current controls and entitlement on your account rather than assuming that every old announcement describes it.
For an unavailable service, check the status page as well as community discussion. Reports from other members can be useful context without establishing the cause of your particular error.
Service and connection checks Character-creation settingsQuestions and answers
Where can I find the Soulkyn Discord and forums?
Use the forums and Discord links in the site navigation. Those entry points help avoid unrelated servers or accounts using a similar name.
Can a Reddit reply resolve my account issue?
A discussion can describe another user's experience, but ownership, payments and privacy requests need private support. Do not post account credentials or transaction details publicly.
What should I include in a support request?
Give the affected feature, time and timezone, browser or device, and exact error. Add a transaction reference for a payment problem, with unrelated personal and payment details removed.