Describe the problem
For account or technical help, prepare the account email, the date and time of the issue, the browser and device, and the exact steps that caused it. Include the wording of any visible error. Do not include your password, a one-time access code or a full payment-card number.
For a billing question, identify the plan and the charge you are asking about. Cancellation, a refund request and closing an account are different requests. State which action you want reviewed.
Content and privacy concerns
Identify the material or account involved and explain your relationship to the concern. A likeness-removal request, an access or erasure request, and a community complaint use different review criteria. The linked policy pages describe the information relevant to each case.
Keep copies of the details you provide so you can refer to the same issue in a follow-up. Verification may be required before account information can be disclosed or a removal request accepted.
Operator address
Cube Digital Media Ltd., Ballycoolen Road, Block 1, Blanchardstown Corporate Park 1, Dublin, Dublin 15, D15 AKK1, Ireland.