Soulkyn Help
Soulkyn Questions and Answers
Answers about free access, private conversations, Kyns, media and your account.
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Getting started
What is Soulkyn?
Soulkyn is an adult AI companion platform for conversations with fictional characters called Kyns. You can create characters and use story, image, video and voice tools, with access depending on the feature and plan.
Read moreIs Soulkyn free?
You can start without a payment card using a limited free allowance. Free entry does not include unlimited paid chat or unrestricted access to every media tool.
Read moreDo I need an account to keep a conversation?
The free-chat help requires an account for Kyns, threads and memory. Use a sign-in method you can recover and the same account when continuing on another device.
Read moreCan I use Soulkyn on my phone?
Yes, through a mobile browser. No APK is required for browser access. Verify the source and publisher before installing any application offered elsewhere.
Read moreCharacters and conversations
How do I make a Kyn?
Use manual creation, an AI-assisted draft, a random character, a combination of existing Kyns or an import. Review appearance, adult identity, traits, background and visibility before starting a thread.
Read moreDo character edits change an existing conversation?
Edits create character versions. A thread keeps the version selected for it unless you change that setup, so check the thread version when testing a revised character.
Read moreHow many Kyns can join a group?
The current linked-group guide describes a lead character with up to seven guests for Deluxe access. A single persona written as several people is a different arrangement.
Read moreWhat are DLL and WRL personas?
DLL personas supply behavior overlays; WRL personas supply world, lore and environment instructions. They are context tools, not Windows libraries or downloadable 3D scene files.
Read moreDoes unlimited chat mean perfect memory?
No. The allowance to send messages and the context used for a reply are different. Use a concise scene recap and check the character version when a long thread loses an important detail.
Read moreHow does the Lovense connection work?
Pair the device in the Lovense app, connect the account code in Soulkyn and enable the connection for the intended thread. The documented integration sends commands one way; it does not receive sensor feedback.
Read moreImages and video
Do all Soulkyn image models use the same prompts?
No. Tag-oriented and sentence-oriented models have different prompt limits and settings. Choose the model first, then write for that prompt style and review the result.
Read moreCan I change an existing generated image?
The image help describes natural-language editing. State the change and the details to preserve, then review the output rather than assuming every original feature remains identical.
Read moreHow do I start a video?
Open an existing gallery image and choose Generate Video. Set motion, duration and rendering options, then check the request and its allowance before submitting. Premium access is required.
Read moreCan Soulkyn videos include sound?
A sound-enabled mode is available alongside silent rendering. Select the mode you want before submission; not every generated clip automatically includes audio.
Read moreDoes uncensored chat remove all content rules?
No. Soulkyn is for adults aged 18 and over, and content rules apply to private and public use. A paid subscription does not exempt an account from those rules.
Read morePlans and credits
When does the free allowance reset?
The free-chat documentation describes rolling usage windows rather than a fixed midnight reset. Check the current limit and availability notice shown in your account.
Read moreDoes unlimited paid chat include unlimited video?
No. Video retains its own quota. Unlimited images and text-to-speech are described from Deluxe upward, but that entitlement does not remove video limits.
Read moreWhere do I check subscription prices?
Premium is €24.99, Deluxe is €49.99 and Deluxe Plus is €99.99 with one-month billing. Check the full charge for a three-month or annual term, its renewal conditions and the features included before confirming payment.
Read moreHow do I cancel renewal?
Use the purchasing account's subscription-management area before the next rebilling date and keep the confirmation. Cancellation, a refund request and account deletion are separate actions.
Read moreWhat are Souls credits used for?
Souls are account credits associated with eligible requests. Review the selected feature and displayed charge; a credit balance is not the same as a subscription entitlement.
Read moreHow do I check a gift-code offer?
Check who issued it, the entitlement, expiry and account eligibility. Do not share credentials with a seller, and ask support about an unclear listing before paying.
Read moreAccount and privacy
Is Soulkyn safe?
Review the privacy and content rules, protect the account and avoid sharing unnecessary sensitive information. Private visibility does not mean no data processing, and generated conversation is not verified professional advice.
Read moreWhere can I review training consent?
Model-improvement and training consent is managed in Account > User preferences. Review the choice on the account used for the conversation.
Read moreHow do I delete my Soulkyn account?
Identify the account while signed in, handle recurring billing separately and request closure through account controls or support. If you want personal-data erasure too, state that explicitly in the privacy request.
Read moreAre public Kyns removed when an account closes?
No. Published Kyns transfer to @soulkyn under the character rules. Closing the creator account does not reverse public publication.
Read moreWhat should I check if Soulkyn is not working?
Check the service status and the exact feature error, then distinguish connection trouble, sign-in access, usage limits and a pending media job. Include time, browser and a redacted error screenshot when asking support.
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